Work history

More than job titles.

A career built around keeping people productive and business-critical systems running—from long-term network administration to regional restaurant technology and present-day field service.

IT & Field Service Technician

Middle Georgia Business Products

Returned to a familiar business-technology environment providing hands-on field service, troubleshooting and customer support.

Responsibilities & scope

Diagnose printing, connectivity, authentication and workstation-to-device communication problems.
Service and configure Konica, Kyocera, Muratec and other multifunction systems.
Diagnose mechanical, electrical, paper-feed, print-quality and connectivity problems.
Install print drivers and configure network printing and scanning.
Support multifunction systems inside varied customer network environments.
Investigate configuration, account and user-authentication issues on location.
Document findings and explain technical next steps to customers and administrators.
Work independently at customer sites while coordinating follow-up needs with the office.

Restaurant Systems Manager

Apple American Group / Flynn Group

Responsible for day-to-day technology operations across 19 Applebee’s restaurants, from urgent outages to planned installations and field visits.

Responsibilities & scope

Supported point-of-sale terminals, kitchen display systems and restaurant back-office technology.
Repaired, rebuilt, configured and reimaged POS systems and computers.
Maintained store connectivity across routers, switches, wireless access points and Wi-Fi networks.
Troubleshot camera systems, network devices, endpoints and restaurant technology integrations.
Installed and repaired Ethernet, network and CCTV cabling.
Used Kaseya for remote monitoring, management and technical support.
Responded remotely and traveled on site when outages threatened restaurant operations.
Traveled extensively throughout the territory, often covering approximately 3,000 miles per month.
Coordinated vendors, replacement hardware, installations, upgrades and local leadership.
Worked directly with restaurant General Managers, staff and four Area Directors.
Prioritized incidents across multiple locations and communicated restoration status clearly.
Helped managers and restaurant employees use unfamiliar systems without burying them in jargon.

Network Administrator

Middle Georgia Business Products

Built a 16-year record supporting internal infrastructure and customer technology across networks, servers, communications and office systems.

Responsibilities & scope

Administered Windows Server environments, Active Directory, user accounts and permissions.
Maintained DNS, DHCP, Exchange and core network services.
Managed backup processes and responded to server, storage and connectivity failures.
Installed and supported switches, routers, endpoints, printers and multifunction systems.
Integrated office equipment into customer networks and configured network printing and scanning.
Supported approximately 25 local users alongside outside business customers.
Supported PBX and VoIP communications alongside traditional IT infrastructure.
Used ConnectWise for service tickets, documentation and customer-support workflow.
Delivered remote support and independent on-site service for business customers.
Translated customer-reported symptoms into actionable technical diagnoses.

Electronic Lock / Safe Installer & Crew Leader

SafeLok

Led and completed customer-site installations involving electronic hotel door locks and in-room security safes.

Responsibilities & scope

Installed and repaired electronic hotel door-lock systems.
Installed electronic in-room security safes.
Led crews on assignments lasting from several days to several weeks.
Coordinated work from initial setup through project completion.
Troubleshot electronics and installation problems in the field.

Sales Associate / Warehouse Manager

Sears Holdings Corporation

Combined direct customer service with warehouse, inventory and merchandise-handling responsibilities.

Responsibilities & scope

Assisted customers and identified practical product needs.
Resolved customer-service problems.
Coordinated warehouse and inventory operations.
Managed merchandise and order handling.
Helped maintain an organized and efficient operation.

Security Installation Technician

HES Security

Installed, repaired and tested electronic security systems, low-voltage wiring and monitoring-center communications.

Responsibilities & scope

Installed and repaired electronic security systems.
Diagnosed damaged equipment and wiring.
Read blueprints, electrical drawings and building plans.
Installed cabling and related low-voltage infrastructure.
Tested completed systems and monitoring-center communications.
Completed training and certification on GE NX security systems.

Network Technician

Georgia Law Enforcement Network (GLEN)

Supported secure public-safety connectivity between local sheriff’s offices, GLEN and the Georgia Crime Information Center.

Responsibilities & scope

Worked with the Georgia Technology Authority on GLEN/GCIC connectivity.
Installed Cisco routers at local sheriff’s offices.
Connected local agencies to the GLEN/GCIC network.
Supported and repaired hardware and software installations.
Troubleshot public-safety network connectivity.

Founder / President & CEO

Stealthport Internet, Inc.

Co-founded and operated a regional Internet service provider, combining technical infrastructure ownership with customer, vendor and business leadership.

Responsibilities & scope

Designed and maintained server and network infrastructure supporting Internet services.
Performed capacity planning, reliability monitoring and upgrade planning.
Researched and implemented security standards.
Troubleshot residential and business customer connectivity.
Managed vendors, billing, customer relationships and business operations.
Helped train and manage technical and support personnel.
Balanced technical decisions with budgets, growth and service reliability.

Beyond the employment history

See the technology I continue to build and operate.

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